Getting Started

In the top right Login section on select "Business" then click "Enroll in eTreasury+." You will be directed to the eTreasury+ enrollment form which should take about 5 minutes to complete.

Visit In the top right Login section of the page click "Business" tab. Enter your Company ID and User ID, click "Login," you will then be prompted to enter your password.

After you submit the online eTreasury+ Enrollment Form, it will take up to 2 business days for your online profile to be created. Once your online profile is created you will receive two separate emails. The first email will provide you with your Company ID that will be needed to login. The second email is an official Welcome Confirmation email that indicates your enrollment has been completed and you can now begin to access your online account.

You can manage your day-to-day cash flow needs and perform a range of online banking transactions and options efficiently with real-time posting. eTreasury+ gives you a secure, integrated point of access to manage multiple business accounts anywhere, anytime.

Our eTreasury+ service offers several tiers. The fees assessed to you will depend on the tier you access. For more information, please contact your local branch.

Your eTreasury+ account can be unlocked by the designated administrator(s) at your company by following these steps within eTreasury+. 
  1. Go to Administration -> User Administration
  2. Click on System Access for the User you wish to modify
  3. Enter and confirm a new temporary password
  4. Click Save Changes

    If you are the administrator or do not have a designated administrator you can contact our dedicated online support team at 1-800-525-9248 to unlock your eTreasury+ account.

Yes. Passwords must be 8 to 12 characters long and must include at least three of the following: lower case letter, upper case letter, number, special character. Passwords are case sensitive, cannot include spaces, cannot include a character that repeats more than 3 times, and may include special characters (! @ # $ % ^ & *) (_+=| / ?;:.} {-[ ]).

You may be experiencing difficulties accessing your account due to the following reasons:

– The Username and/or password you have entered is incorrect
– If you are trying to login from, the account type selected may be incorrect i.e. for business accounts, remember to select "Business."
– You have had three invalid login attempts and have been locked out of the system
– You have not successfully signed into eTreasury+ within the past 90 days
– You were assigned a temporary password and have not signed on with it in the past 10 days

If you have verified any of the above or are still having difficulty accessing your account, please call 1-800-525-9248.

Additional users can be added to eTreasury+ Premier and Elite packages* only. The eTreasury+ Premier and Elite package provides you with all of the functionality available in our eTreasury+ Basic reporting package plus the addition of having multiple users. If you have eTreasury+ Basic, please contact us by sending us a secure message within eTreasury+ to upgrade your eTreasury+ package.

*Additional fees may apply.

Bill Pay

After logging into eTreasury+ go to the Transfers and Payments menu and click “Pay bills.” This will bring you to the Bill Pay landing page. If you do not have the “Pay bills” option contact your company administrator, send us a message through eTreasury+, or call our Online Banking support at 1.800.525.9248.

All of the information within the Make Payments tab can be sorted by clicking the “Pay to” header. You can also use the “View” drop down to change the payees that display.

Click on the payee name and select “Set up auto-pay”.

Click on the payee name and select “Add invoice.”

From the Bill Pay landing page all pending payments will be displayed under the Scheduled Activity section. The payment can be easily cancelled or edited by clicking on the payment and either choosing the “Cancel Payment” or “Modify Payment” options.

The confirmation number can be found by going to Payment Details. You can find the Payment Details by clicking on the payment listed in Scheduled Activity or Payment History.

From the Bill Pay landing page, if you have the entitlement to approve payments, the Approval Menu will be in the top left-hand corner of the Company Menu. Select the payments to approve and click on the Submit button.

You will need to have a sub-company created so that the name on the account you are paying from can print on the checks. To create a new Bill Payment sub-company, you can send us a secure message requesting this be set up for you.

The payees that you wish to have under the new sub-company will need to be reestablished along with any scheduled payments.

If you are setup or entitled to access sub-companies you can choose the company to work with from the Select Company page. Bill Payment companies are listed in alphabetical order according to the business name.

Statements & Transfers

Locate the "Reports" link from the gray toolbar, then click "Statements and Documents." Choose the statement you wish to access.

The delivery method for a deposit statement can be changed by visiting the Statements and Documents page under the Reports menu selection. Once on the Statements and Documents page, click the link titled “View and maintain document preferences” where you will be presented with a list of your accounts and a dropdown box next to each one. From there you can select paper, online, or both paper and online statements.

It is important to note that only the Primary user can change the delivery preference.

Yes. Log in to your eTreasury+ account and locate the "Reports" link. Click "Statements and Documents" from the drop-down menu. Then locate the statement you wish to download. Open the statement and either download it or save it.

Navigate the Reports link on the menu bar and select Account Activity. This will bring you to the criteria page which allows you to define custom search parameters.

Log in to your eTreasury+ account, select the "Transfers and Payments" link from the toolbar towards the top of the screen. Click the ACH* or Wire* link that fits your needs. Please note that these two services must be previously activated on your eTreasury+ profile. If you need to activate these services, please contact a Treasury Management representative to learn more at 888-280-4635.

*Additional fees may apply

To receive a wire transfer to your account, please provide these details to the individual or business that is sending the wire.


People's United Online Banking business customers can choose to receive 3 types of alerts: Account Alerts, Non-Account Alerts, and Custom Alerts. These alerts can be delivered to the customer through their online banking mailbox, email, or text message. To review available alerts and to activate alerts, go to the Administrative tab and click on Manage alerts.

All Transfer and Payment alerts are sent real time. Alerts related to deposit account activity are delivered the next business day.

Secure Tokens

A secure token generates a code that a user enters when logging into certain online business service platforms and apps at People’s United Bank. Tokens are a key method used for Two-Factor Authentication (see next question). Currently, our secure tokens come in two forms, depending on your business needs:

Hard Token – a small, portable hand-held device that generates a six-digit security code every 30 seconds, referred to as a “token code.” Hard tokens are registered to a single user who is enrolled in a business account or online service who is required to enter the code generated along with their PIN when logging into select online and mobile business account and service platforms.

Soft Token – a mobile app generates a real-time token code that a user enters in order to log into select online and mobile business account and service platforms. A new code needs to be generated after 60 seconds. The Token app supports additional PIN protection, fingerprint recognition, Face ID, and device binding capabilities for the highest level of security.

Two Factor Authentication is designed to enhance security and protect account data by validating the identity and permission of a user who is logging into a secure online business account or service platform or app. The two factors in 2FA are:

  • ‘Something you know,’ such as PIN
  • ‘Something you have,’ such as a hard token (device) or a generated soft token

All business users wishing to sign into certain People’s United Bank online business account and service platforms will need a secure token, including:

  • Business Online Banking (eTreasury+)
  • Business Mobile Banking app
  • Approving ACH and wire transactions
  • Global Exchange Connect

People’s United Bank is moving to the convenience and enhanced security that soft tokens offer, but hard tokens are also still available. Discuss which type of secure token makes sense for your business with your Treasury Management representative.

No, your company cannot have both hard and soft tokens enabled. If you are already using a hard token, you may continue using it, unless your company changes to a soft token license. Your company may speak with your Treasury Management representative or contact Client Support toll-free at (866) 831-5717 to enable soft token service. 

As a People’s United Bank customer, your Treasury Management representative will enable your secure token service (Hard or Soft) and discuss with you how to activate your company’s secure token service. For both Hard and Soft secure token set up, users will be prompted to set up a one-time PIN. For Hard Token, this is done on eTreasury+, while for Soft Token it can be done in the app as part of the activation process.

Hard Token

  • If a Hard Token is enabled, a token device will be requested.
  • Once requested, the token device will be received within 2 business days.
  • You will not be able to sign on until you receive your token device.
  • Activate with a one-time PIN set up in Business Online Banking (eTreasury+)
  • For further activation instructions, read Hard Token Secure Setup

Soft Token

  • Download Token: People’s United Bank from the iOS app store or Google Play
  • You will be prompted to activate your Token app upon logging into Business Online Banking (eTreasury+) and other applicable online business account service platforms and apps.
  • You will be able to log in real time using a generated token from the Token app.
  • Set up your Token app either with a PIN or biometrics if available on your mobile device (face ID or fingerprint recognition) for secure authentication.
  • Make sure your mobile device auto screen lock is set long enough to prevent getting kicked out during activation and having to start the process over again.
  • For additional support, view our online demo or read Soft Token Secure Setup

You can watch our online demo for help with how to set up your Soft Token app, or for technical support, contact the Client Support team toll-free at (866) 831-5717.

Once activated, you can change your PIN in the app anytime by clicking on ”Settings” and selecting ”Change PIN.”

Search for the app Token: People’s United Bank in the iOS app store or Google Play.

  • Token app is supported by Android devices Android 4.1 and later
  • Token app is supported by Apple devices with iOS 8.0 or later, including iPad, iPhone and iPod Touch

There are some important things to know about using a Soft Token, including:

  • A company can be enabled only for one type of secure token, either Hard or Soft, for all their users.
  • A company’s Administrator (or Primary User) must first be set up with a secure token license, based on the company’s preferred secure token service.
  • A Soft Token business license is specific to the User's device used in the activation process.
  • During the activation process, a user’s PIN is specific to that user. It is sensitive information and cannot be shared with anyone.
  • The Token app supports additional PIN protection, fingerprint recognition, Face ID and device binding capabilities to ensure the highest level of security.
  • If a user leaves a company, the Soft Token may be allocated to other new users by requesting the existing user to delete the token license in the app (found under “Settings”). The Administrator or Primary User will need to deactivate the token for this user in Business Online Banking (found under “System Access” in eTreasury+). The customer must inform the bank so that the soft token license is added to the pool of available soft tokens.

You can find additional support as follows:

Hard Token – See the First-time Login Instructions for Hard Token Secure Setup

Soft Token – Click on the support link in the Token app found under “Settings” or read Soft Token Secure Setup.

For any secure token issues, customers can call Client Services toll-free at (866) 831-5717.

Hard Token – If the User loses or misplaces their hard token, a new secure token request needs to be submitted for a replacement token. There will be a replacement fee for a new hard token request.

Soft Token – If a user’s mobile device is lost or stolen, the User will need to download the token app on the new device. In addition, the Administrator or Primary User will also need to deactivate the soft token for the lost/stolen mobile device in Business Online Banking (eTreasury+) by going to “User Administration,” find the User, then “System Access.” If the lost/stolen mobile device belongs to the Primary User, contact People’s United Bank Client Support at (866) 831-5717.

Hard Token – A user can reset the PIN themselves in their Business Online Banking (eTreasury+) account under their own profile.

Soft Token – You can change the PIN from the Token app under “Settings.” If a user does not remember their PIN, then the Administrator or Primary User will have to deactivate their token and the User will have to go through secure setup once again, as well as the activation process to set up the new PIN.

Your generated token expires after 60 seconds, then you will be automatically redirected to the app main screen. Click “Token Generator” and input your PIN or use your facial recognition/fingerprint to generate a new token.

Here are helpful tips if you’re having trouble with your Soft Token.

  • Make sure you are entering the correct PIN that you set up at activation.
  • If you forgot your PIN, after 3 attempts, the Token app will deactivate and lock you out and you will have to go through the token activation process again. You will need to work with your company’s Primary User or Administrator to deactivate your token in Business Online Banking (eTreasury+) or call Client Support at (866) 831-5717. In addition to deactivation of your Token, a new password reset will also be required.
  • If you can’t resolve the issue, contact the Client Support team toll-free at (866) 831-5717.

Talk with your Treasury Management representative to find out if there are any costs associated with your secure token service.